Most contractors bury this. We publish it, because the worst time to negotiate a rate is at midnight with a cold house.
- Regular hours
- Monday to Friday, 7:00am to 5:00pm. Diagnostic $95, waived on approved repair.
- After hours
- Weeknights 5:00pm to 7:00am. Diagnostic $185, plus published labor rate, quoted before dispatch.
- Saturday
- 7:00am to 4:00pm at the regular rate. Not an emergency rate, not overtime.
- Sunday and holidays
- Emergency calls only. Diagnostic $225. No heat and no cooling calls only.
- Priority rule
- No heat below 20 degrees outside, and any call involving gas smell or water at the equipment, moves ahead of everything else on the board.
- What we will not do
- Quote a price we cannot hold, or dispatch a truck at 11pm for a repair that is genuinely safe to handle at 8am. We will say so.